Privacy Policy
Serene India Wellness Pvt. Ltd. ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use it, and the choices and rights you have. Our services are intended for users in India; all contact and legal references below reflect our Bengaluru, India operations. If you have questions about this policy, please contact us using the details below.
Information we collect
We collect information you provide directly, such as name, email, and phone when you contact us, sign up for a course, or subscribe to our newsletter. We also collect information automatically: device details, browser type, IP address, and interaction data to help improve site performance and usability. For course participants we store minimal account details, attendance records for live sessions (where applicable), and any short journal or feedback entries you choose to share. Payment information is processed by trusted third-party payment providers and we do not store full payment card details on our servers. We limit collection to what is necessary for the purposes described in this policy and aim to keep data minimal and relevant.
How we use information
We use personal information to respond to enquiries, provide and manage course access, send requested materials, and to communicate important updates about services you receive. We also use aggregated and anonymised data to improve our content, site experience, and to understand engagement with our courses and posts. Marketing communications such as our weekly note are sent only with your consent; you may unsubscribe at any time from the link in any message. Where we rely on consent for a specific use (for example, analytics cookies), we will ask for your permission and respect your choices.
Cookies and similar technologies
We use cookies and similar technologies to remember preferences, support secure sign-in, and measure site performance. Some cookies are essential for site functionality; others are optional and used for analytics. Our cookie consent dialog (shown on first visit) explains these choices and allows you to accept or decline non-essential cookies. You may also adjust cookie settings in your browser, though disabling some cookies may affect site functionality. Third-party plugins (such as video players or analytics) may set their own cookies; their use is governed by their respective privacy notices.
Sharing and disclosures
We do not sell personal information. We may share data with trusted third parties who support our services: payment processors, email delivery services, analytics providers, and cloud hosting providers. We require these partners to process information in line with this policy and applicable laws. We may disclose information to comply with legal obligations or to protect the rights, safety, or property of Serene India, our users, or others. Where possible, we share only the minimum data required for the service to function. For certain corporate or workplace engagements we may share limited participant lists with a named organisational contact; this will be made clear in the engagement agreement and participants will be informed where appropriate.
Security and retention
We maintain reasonable technical and organisational measures to help protect personal information against unauthorised access, disclosure, or misuse. These measures include encrypted connections (HTTPS), access controls, and regular security reviews with our hosting provider. We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. For example, enquiry messages may be retained for up to three years for administrative and support purposes; course participation records are kept for the duration of the course and thereafter as needed for bookkeeping and follow-up, typically up to five years. If you request deletion of your account data, we will remove personal identifiers within a reasonable time, subject to legal or contractual retention obligations.
Children and vulnerable groups
Our services are designed for adults. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child under 13 has provided us with personal information without proper consent, please contact us and we will take steps to remove the information. Our teaching and course materials are designed with care and mention alternatives when a practice might feel intense; participants with specific health or mental-health concerns should consult a qualified professional before attending active practices.
Your rights and choices
You have the right to access, correct, or request deletion of personal information we hold about you, subject to legal exceptions. You can opt out of marketing messages at any time using the unsubscribe link in our emails or by contacting us. For cookie choices, use the consent dialog or your browser settings. To exercise data rights or ask questions about our practices, please contact our privacy point of contact at the address below. We strive to respond to requests promptly and will verify identity before processing sensitive requests to help protect your privacy.
Contact and updates
If you have questions or requests about this privacy policy, please email [email protected] or write to us at: Serene India Wellness Pvt. Ltd., 12A Willow Block, Koramangala Industrial Layout, Bengaluru, Karnataka 560095, India. Phone: +91 80 4123 4567. We may update this policy occasionally to reflect changes in our practices or legal requirements; when we do, we will post the revised policy with an updated effective date. Significant changes that affect how we use personal data will be communicated by email to subscribers and participants where feasible.